Cape Verde Heart

Returns Policy

Only products purchased directly from the Love Equals website are eligible for returns or exchanges. To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags and packaging intact.Customized or personalized items, such as those with specific names or designs, are not eligible for return or exchange.If you would like to return or exchange an item, please contact our customer service team within [number of days, e.g., 14 days] of receiving your order.Returns and exchanges are subject to inspection and approval by our team. We reserve the right to refuse a return or exchange if the item does not meet our eligibility criteria.If you received a defective or damaged item, please provide us with photographic evidence within [number] days of receiving your order, and we will arrange for a replacement or refund.If there is a manufacturing defect or an error on our part with a customized item, please contact us within [number] days of receiving your order, and we will rectify the issue.

Shipping

Thank you for choosing Love Equals! We aim to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and related procedures. Make sure that you read this policy carefully before placing your order.The customer is responsible for the shipping costs associated with returning or exchanging an item, except in cases of manufacturing defects or errors on our part.In the case of an exchange, additional shipping charges may apply depending on the location and the item's weight.At Love Equals, we value your satisfaction and want to ensure that you are happy with your purchase. If you have any concerns or questions regarding our products or the return process, please contact our customer service team, and we will be glad to assist you.Once you place an order on our website, the concerned team will begin processing it. This includes verifying payment, preparing the items, and packaging them for shipment. The order might take 7-10 days to reach you. In the case of customized or personalized items, we may require additional processing time, depending on the complexity of the design and production.Shipping rates are calculated based on the weight, destination, and dimensions of the package.During the checkout process, you will have the opportunity to review the shipping options available for your order and the associated costs before finalizing your purchase.We may offer free shipping promotions or discounts on specific products or order totals. Such promotions will be clearly indicated on our website or during the checkout process.Once your order is shipped, we will provide you with tracking details via the preferred contact method you provided during checkout.Please allow a few hours for the tracking information to be updated after the completion of your order.It is the customer's responsibility to provide accurate and complete shipping information, including the recipient's name, address, and contact details. We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses. Please double-check your shipping information before submitting your order. If a package is returned to us due to an incorrect or insufficient address, we will contact you to arrange for reshipment. Additional shipping charges may apply.We offer international shipping to select countries. Please note that additional customs fees, taxes, or import duties may apply upon delivery, depending on your country's regulations.The recipient is responsible for any customs-related charges. These charges are not included in the item's price or shipping cost and are the sole responsibility of the customer.NOTE: Please note that the above policies are subject to change without prior notice. Make sure to review these policies periodically for any updates.